Comments on: Justice rules on ElephantDrive – the verdict is “great service”

By: elephantdrive

elephantdrive — Fri, 01 May 2009 02:02:39 +0000

Hi Chris,

Thanks so much for your post at the ElephantDrive blog and apologies you are having a challenging experience. If you are stuck at the Access Your Files page, it may be because you do not have Java installed…

In order to use the ElephantDrive service, you will need to ensure that Java version 1.5 of higher is installed on each machine. If you visit our download page (here: http://www.elephantdrive.com/download/index.aspx) there is a built in Java test. You will see a pink bar appear with your version of Java reported, as well as a link to get the latest version available from Sun.

Hope this helps. If you are still having trouble, please shoot me a note back or try us at support@elephantdrive.com.

By: Christine Fegles

Christine Fegles — Thu, 30 Apr 2009 14:45:36 +0000

I’m having trouble with “Web Access File Explorer” and the continual spinning “Please wait for applet to load”. I’ve tried several times, for long periods and nothing ever happens beyond that. I finally emailed last night for help, but on the FAQ page it talks about the “live chat” option for tech help and I can’t find that either. I researched which online storage option would be best for my situation and felt that ElephantDrive met my needs, but I’m not finding it so user friendly. It would help greatly if you would create a downloadable user manual, with screen shots and comprehensive text. Just my thoughts right now. Thanks so much, Chris

By: elephantdrive

elephantdrive — Thu, 12 Feb 2009 01:57:11 +0000

@ Gil:

We will make sure we get a support rep to contact you right away (if they have not already) to help resolve the issue. It sounds like a reporting problem that we have seen a few instances of, but we can track that down with you offline.

Thanks for you feedback and for encouraging the dialog about the software.

The Team at ElephantDrive

By: Gil Jones

Gil Jones — Wed, 11 Feb 2009 22:39:53 +0000

I have concerns. Many, many files being uploaded a second time w/o any modification.
Discussion here: http://captjustice.wordpress.com/2009/01/19/testing-elephantdrive-for-online-backups/#comment-42

By: Bruce

Bruce — Thu, 29 Jan 2009 20:14:17 +0000

perhaps you guys have heard the news about Carbonite senior employees posting fraudulent reviews on Amazon with the knowledge of their CEO. I was wondering what you think of this type of conduct, and whether Elephant Drive has a policy in place to prevent unethical behavior like this, or do you trust that no such policy is necessary b/c your employees have basic ethics and morals? thanks!

By: Gil Jones

Gil Jones — Wed, 21 Jan 2009 21:14:29 +0000

Taking from my review (a/k/a Captain Justice) the following features are suggested:
– Have the ability to pause the backup
– Allow resizing of the report window so that, e.g., full path/filename can be exposed by widening the column
– Allow a quick way to adjust upload speed instead of recalculating it all over again.

Immediate bug fixes needed:
– STOP button doesn’t work … not sure of effect of just terminating the program
– Changing upload speed during a backup does not appear to work.

Still testing. Initial upload still in progress.

By: Eugene

Eugene — Tue, 20 Jan 2009 08:21:03 +0000

Hi,

IMHO, it would be much better to publish in blog any REAL news about the service – what are you working at, what is changed, at least “Oops, we lost all your files” messages. Currently neither potential customers nor existing users can see that anything is live and the service hasn’t stopped in its development.

Thanks.