Second Round of Maintenance Complete

Thanks again to all of you for your patience during a protracted maintenance period this week. Many of you expressed concern regarding the service availability and I am happy to report that we have completed the upgrade and that the platform should be performing faster than ever.

Important note: no data was lost during this time; but no new backups were taken.

In the future we intend to proactively notify our users via this blog and email when these events are coming.

Thanks again for being a part of the Herd. As always, we welcome your comments.

More Maintenance…

NOTICE: During our scheduled maintenance on 7/19/2009, a configuration error was made. While none of your data is at risk, the error requires that we bring down the ElephantDrive service yet again to correct it.

Site and services should be back online before midnight PST.

Thanks again for your patience.

Team ElephantDrive

Update: Maintenance Complete

Hi ElephantDrivers,

Thanks again for your patience while we completed the longer-than-planned upgrades to our infrastructure.  We think you’ll find the performance enhancements well worth the wait.

Special thanks to those users who provided valuable feedback during the process.

Please let us know if you have any questions and have a great day!

- The ElephantDrive Team

Alert: Scheduled Maintenance Update (Part II)…

 Hi ElephantDrive Community,

We apologize for the delay – as some of you are already aware, we began our maintenance efforts behind schedule.  Because the performance upgrades are substantial, our engineering team felt it was appropriate to forge ahead even with the new timeline. 

As is already reflected at the website, we currently anticipate completion within the next two and half hours.

Originally Scheduled Window:  2:45 pm PST – 10:45 pm PST

Actual Maintenance Window:  9:45 pm PST – 9:45 am PST (+1 day)

Again, we apologize for any inconvenience during this period. If you are an affected user and need immediate access to data, please write to support@elephantdrive.com and allow us to faciliate expedited recovery. We will continue to update this blog throughout the process.

 Thanks very much,

The ElephantDrive Team

Alert: Scheduled Maintenance Update…

Hi ElephantDrive Community,

We will be performing some updates and maintnenance procedures that will cause some service elements to be unavailable to users in different geographic locations throughout the late afternoon and early evening today.  Details are below…

Scheduled Maintenance Window:

Sunday, July 19th, 2009

2:45 PM – 10:45 PM Pacific Standard Time
(10:45 PM – 6:45 AM GMT)

We apologize for any inconvenience during this period.  If you are an affected user and need immediate access to data, please write to support@elephantdrive.com and allow us to faciliate expedited recovery.

We will continue to update this blog throughout the process.

Thanks very much,

The ElephantDrive Team